Introduction
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights regarding your personal information, and how to contact us and supervisory authorities in the event you have a complaint.
Who We Are
Living Well Coaching FZ-LLC is committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and protect your information.
Our Website
This privacy policy relates to your use of our website, Our Nutri Kitchen. Throughout our website, we may link to other websites owned and operated by third parties. These third-party websites may also collect information about you in accordance with their own privacy policies. Please consult their privacy policies for more information.
Information We Collect
We collect personal information about you when you interact with our website, register for our courses, enroll in our newsletter, submit the quiz, purchase our products, or book a 1:1 session. This information includes:
- Contact Information: Name, email address, and phone number.
- Payment Information: Credit card details, PayPal, or Stripe account information.
- Feedback Information: Details of any feedback you provide by phone, online, or post.
- Account Details: Such as username and login details.
- User Activity Information: Information related to how you interact with and use recipes and meal planners, your course progress, and activity on our site.
- Booking Information: Details related to booking a 1:1 session, including information provided in pre-intake forms.
- Usage Information: Your browsing activity on our website, including cookies and similar technologies.
- Support and Inquiry Information: Records of your interactions with customer support or inquiries made via email, chat, or other communication methods.
- Transaction History: Details of purchases or transactions made on the website, including the products or services purchased and the dates of transactions.
- Survey Information: Responses to any surveys or questionnaires you might distribute through your website or services.
How We Use Your Information
We use your personal information to:
- Create and manage your account.
- Process payments and fulfill orders.
- Provide and personalize our services.
- Improve user experience and our services.
- Communicate with you about your account, transactions, and promotional offers.
- Conduct marketing and advertising activities.
How Long We Keep Your Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Legal Basis for Processing Your Information
Our legal basis for processing your personal information may include:
- Consent: When you have given clear consent for us to process your information.
- Contract: When processing is necessary to fulfill a contract with you.
- Legal Obligation: When we are required to comply with legal obligations.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided these are not overridden by your rights.
Sharing Your Information
We may share your information with third parties such as:
- Service Providers: ConvertKit, Facebook, Stripe, PayPal, and Google Analytics.
- Legal Authorities: When required by law.
Transfer of Your Information
Your information may be transferred outside of your country of residence, including to countries that may not provide the same level of data protection as your home country. We ensure appropriate safeguards are in place to protect your personal information during such transfers. By engaging in our services, you consent to the transfer of your data as described herein.
Data Breach Notification
We take the security of your personal information seriously. In the unlikely event of a data breach that compromises your personal information, we will notify you promptly as required by applicable law. We will inform you of the nature of the breach, the type of information involved, and the steps we are taking to address the breach. We will also provide you with guidance on how to protect yourself from any potential harm resulting from the breach.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us understand your preferences and improve your experience on our website.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to those websites, and we are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party websites you visit to understand how they collect, use, and share your information.
Marketing
With your consent, we may send you marketing communications about our products, services, and special offers. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access, correct, or delete your data.
- The right to withdraw consent where processing is based on consent.
- The right to object to or restrict processing of your data.
- The right to data portability.
- The right to lodge a complaint with a supervisory authority.
User Consent for Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. By continuing to use our services after an update to this privacy policy, you consent to the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
How to Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at: [email protected].